Food Ordering and Delivery App Case Study

How our intuitive user interface increased restaurants’ businesses by 32%

Industry – Restaurant
Service –
Design, Development, Support, and Deployment
Platforms –
Mobile, Tablet
Country – USA
Business Type –

About the Brand

The main focus of the client is to satisfy customers with a seamless food ordering experience. It helps in linking restaurants with delivery staff to run no-contact food delivery services at the doorstep of customers.

Business Objective/Project Background

The client is unable to handle the customers as the number is increasing consistently. Besides, the client is facing problems in delivering speedy services due to which there was a reduction in customer retention.

  • Improve the service speed
  • Make the app robust & scalable
  • Connect with more customers
  • Linking restaurants with delivery staff


In the absence of a tracking device, the client was unable to detect its order delivery, the time taken in delivery, and the customer review. An additional challenge is a payment. Customers are searching for an easy-to-pay and flexible method, which the client lacked. They got the idea of an app that will simply connect the users with the client and delivery agents while a check on their meals. This app also turns the payment process easy while stopping the need for pick-and-drop payments directly sent to the client’s account.

Key Features

  1. Order food in 3 steps and get it right at your doorstep hot and fresh.
  2. You can save multiple addresses to instantly select a location while checking out.
  3. Avail of special offers unique to every branch.
  4. A quick search for your favorite meal or search through our extensive menu with the assistance of our search bar facility.
  5. Re-order or check your order history to reorder your favorite food with a single click.
  6. Get the entire information about the nearest outlet delivering your order.
  7. Set up, and edit your profile to save your favorite dishes and payment methods.
  8. Track your order right from the moment you place it until you get it or stay updated.
flowchart food ordering app

Our Solutions

Home Page

The food delivery app commences with a customer signing in via personal/ social media/ email id. The customer can choose from the list of a restaurant or the food category. The user gets the option to filter the stores based on products sold, average reviews, etc.

Automated Tasks

The client has to control the food orders via calls, which later had to be conveyed to the owners of the store. Our dedicated developers automated the complete process, which also reduced the chances of mistakes made while receiving and giving orders. This food app creates a unique order ID, permitting the restaurant owner to check the previous order’s status.

Approval Management

Our on-demand application assists the client to operate the restaurant centrally. The restaurant owners can also showcase their online presence to the customers. The admin can choose to approve or reject the services of the restaurant owner.

Products and Categories

Our food delivery app comprises a dashboard to operate products and categories. Its end-to-end software also helps the admin handle categories and subcategories of the food.


When the user gets free from choosing the filters out the preferred choice of food to be delivered, the custom-built application interacts with the Map API to find the nearest service provider permitting them to link with the appropriate store.


Our on-demand app development solution for food ordering is a full-fledged solution concentrated that assists in meeting the needs of our clients and their participants in the business model. The application is designed in a certain way that keeps all job roles, users, and participants on the same page.

The app was also viewed in a better position in the app listings after the enhanced customer flow. The 32% rise in the customer base was identified by the restaurant owners. Built their app fully responsive with the latest technology that can help in offering an incredible food delivery experience and attracts more customers to their app.

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